“What makes Dillyvibes different from other brands?”
Dillyvibes is all about bold, Gen Z-driven fashion. We focus on self-expression, quality, and trend-forward styles you won’t find in mainstream stores. Our drops are curated to help you stand out, not blend in.
“How do I know what size to order?”
Each product has a detailed size chart in the description to help you find your perfect fit.
If you’re between sizes or unsure, feel free to contact us—we’re happy to help!
If you’re between sizes or unsure, feel free to contact us—we’re happy to help!
Q: “Do you guys offer a refund or exchange?”
To save your time and reach our support quickly, please follow below steps:
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Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
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Capture screenshot or video for the issue you get.
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Specify which template and version you are using.
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Describe clearly how to reproduce the issue.
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Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com
Q: “Would assistance be available to upload the template if needed?”
Yes, we will assist you to install the template if needed
Q: “Do you guys offer customisation services for your themes?”
Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.
Q: “Do you guys provide customer support during weekends/holidays?”
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
Q: “What I have to do when I need your support?”
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.